tag:blogger.com,1999:blog-7985429043801017839.post4029094896223763435..comments2023-10-27T07:50:27.411+01:00Comments on Next Left: How to defend the (relational) stateTom Hampsonhttp://www.blogger.com/profile/05917325958130851128noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7985429043801017839.post-66284621898599116742011-05-28T13:55:47.142+01:002011-05-28T13:55:47.142+01:00"Insisting that every public manager has to h..."Insisting that every public manager has to have at least two long, open-ended one-on-one conversations with patients or service ‘users’ each week about their lives" has a familiar ring to it. It's, er, what sucessful private sector organisations do all the time: try to understand what motivates the customer. Until Labour understands that the state's direct employment of staff is not a pre-condition for the creation of effective, sensitive and adapatable public services (and is often an impediment), Labour will struggle to convince.GS59https://www.blogger.com/profile/18280492826684052569noreply@blogger.com